Returns & Exchanges

General Policies

These are Enginekitor.com's standard return policies and apply only to products purchased directly from the Enginekitor.com website.

We accept return requests within 30 days of delivery. Returned items must be unused, unassembled, and in original condition with all original packaging, accessories, manuals, cables, and other items originally included with the product.

If the product arrives damaged, defective, broken, or does not work before use, please contact us within the 30-day return period. In eligible cases, Enginekitor will cover the return shipping costs. If only some parts are damaged during shipping, Enginekitor will normally send replacement parts free of charge.

In most cases, products are eligible for return authorization within the 30-day return period. If the return is due to a customer purchasing error, a change of mind, or not liking the product after purchase, the customer is responsible for return shipping costs. The item must be new, unused, unassembled, and suitable for resale. Otherwise, the return request may be refused.

Items not eligible for return

If we receive a product that is not eligible for return, we may return the non-eligible product to you at your expense.

Non-eligible items include:

Any item not purchased from Enginekitor.com.
Any item without a valid, readable serial number, including products with missing, damaged, altered, or unreadable serial numbers.
Packages delivered more than 30 days ago.
Items returned without all original packaging and accessories, including retail boxes, manuals, cables, and all other items originally included with the product.
Any item that appears physically damaged due to accidental breakage, misuse, improper personal use, or general wear and tear.

Please use a traceable shipping method when returning an item. Enginekitor.com is not responsible for lost return shipments.

The RMA process in three simple steps

1. Obtain RMA authorization
Please email an RMA request to service@enginekitor.com. We will respond within 1-2 business days. The request should include your order number, SKU, reason for return, photos or videos if applicable, and whether you prefer an exchange or refund.

2. Ship returned items after authorization
After RMA authorization is granted, return the item to the address provided by the Enginekitor.com Customer Service Center. The returned item must include the original packaging, accessories, and RMA authorization. Please provide the return tracking number.

3. Exchange or refund
Enginekitor will arrange a replacement or refund within 1-3 business days after receiving and inspecting the returned package. Refunds are issued to the original payment method and may take 3-5 business days to appear. If you have not received your refund after 5 business days, please contact us at service@enginekitor.com.

Product Support

Enginekitor offers product support for items purchased from our official website. If you need help with setup, troubleshooting, replacement parts, or technical guidance, please email service@enginekitor.com.