Shipping, Returns & Product Assurance
Order Processing Time
Orders are processed within 1-5 days after payment confirmation.
Each order undergoes a basic completeness and condition check before shipment.
Warehouse & Shipping Origin
Selected models may ship from our US warehouse when local stock is available. Other orders may ship from our China warehouse. The shipping origin depends on product availability, destination, and logistics conditions.
Shipping Time
International shipping typically takes 3-12 business days depending on destination, customs processing, and logistics conditions. US warehouse orders may arrive faster when local stock is available.
Taxes & Duties
Taxes and duties are included in your order. You will not need to pay extra customs fees upon delivery.
Return Policy
ENGINEKITOR offers a 30-day return policy. Returned items must be unused, unassembled, and in original condition with the original packaging. Please contact our support team before returning any product.
Warranty & After-Sales Support
ENGINEKITOR provides after-sales support including replacement parts, technical guidance, and troubleshooting assistance for products purchased through our official website.
Quality Control
All products are inspected before shipment to ensure structural integrity, component completeness, and proper packaging.