FAQS
Questions about shipping
Q1: Do you ship worldwide?
A1: Yes, we can ship worldwide.
Q 2 : Where do you ship from?
A 2 : Our warehouse is located in China and the goods will be shipped from mainland China.
Q 3 : What is the shipping cost?
A 3 : In order to give our customers a good shopping experience, we offer free international shipping.
Q 4 : What is the shipping time?
A 4 : For estimated delivery date, please check this page: https://enginekitor.com/pages/shipping-policy
Q 5 : How can I track my package?
A 5 : Packages can be tracked on 17track.net. Or, if you need help from a team member to check, Contact our service team service@enginekitor.com , we will contact you with a status update. Questions about payment and orders
Questions about payment
Q 1 : What payment terms do you accept?
A 1 : For payment, we accept Paypal and credit cards.
Q 2 : My payment was rejected, why? How can I fix it?
A 2 : If your purchase via credit card fails, can you contact the credit card support team for a solution? Or if the problem cannot be solved, please don't worry, we also accept Paypal payment.
Q 3 : How do I cancel an order?
A 3 : For orders that have not yet been shipped to Please contact our service support team service@enginekitor.com , we will cancel your order and issue a full refund. Q3 : How do I cancel my order?
Q 4 : Is my information safe using this site?
A 4 : Yes, Enginekitor takes precautions to protect your personal information. When you submit sensitive information through the website, your information is protected both online and offline. Please do not worry about this.
Q 5 : What if my address is wrong?
A 5 : If the recipient's address is incorrect, the parcel should be returned to the sender after delivery failure. Upon receipt of the package, we will contact you to obtain an updated address and arrange to re-deliver your package. Questions about returns and refunds
Questions about returns
Q 1 : Which items can be returned?
A 1 : We can accept returns or exchanges within 30 days. b) - All returned items must be in their original condition: unused, unwashed and unworn. No exceptions.
Q 2 : How do I return an item?
A 2 : Contact the Enginekitor service team at service@enginekitor.com to confirm the details to ensure that the item is eligible for return. Once an agreement is reached, the service team will send detailed return information, please provide the return tracking number after returning the item.
Q3: What is your refund policy?
A3: Refunds will be processed within 1-5 business days after you receive our cancellation confirmation.
Q 4 :How will you refund me?
A 4 : Refunds will be made according to the original method of payment.