Contact

Our goal is to start your model engine journey with young and old with better quality and affordable price. If you have any questions, comments or suggestions, please contact us.

Reissue of Accessories

We offer a 30-day warranty for engine DIY kits purchased on our website. During the warranty period, if the parts are missing, customers can get a replacement free of charge. If you need this service, please provide the product model SKU, the number and quantity of the required parts.

Online Manual

If your kit is missing a manual, please send a model number (including name and SKU) and a photo of the product to our customer service team (service@enginekitor.com). We will email you a digital version of the English manual. Currently, we only offer the manual in English. For other language versions, we recommend using translation software to capture images and translate the English manual.

Logistics Issues

For any queries regarding parcel logistics, please provide your order number to our customer service team via email (service@enginekitor.com). We will quickly verify and update your parcel logistics information.

Business name: Shenzhen Tianchen Xinghai Technology Co., Ltd.

Address: 801, No. 3, Longyuan Road, Nanlian Community, Longgang Street, Longgang District, Shenzhen, China   518116
Email: service@enginekitor.com
Tel：+86 152 7075 6030