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Enginekitor FAQ
📦 Shipping
Q1: Do you ship worldwide?
A1: Yes, we offer worldwide shipping to most countries and regions.
Q2: Where are orders shipped from?
A2: All orders are shipped from our warehouse in Mainland China.
Q3: What is the shipping cost?
A3: We provide free international shipping for all orders.
Q4: What is the estimated delivery time?
A4: Delivery time varies by location. For detailed estimates, please check our Expected Delivery Time page.
Q5: How do I track my package?
A5: You can track your shipment on 17track.net. If you need help locating your tracking number, contact us at service@enginekitor.com.
💳 Payment & Orders
Q1: What payment methods do you accept?
A1: We accept major Credit Cards and PayPal.
Q2: My payment failed. What should I do?
A2: If your credit card payment fails, please try PayPal or contact your bank for verification. You can also email us for assistance.
Q3: How can I cancel my order?
A3: If the order has not been shipped, please contact our support team at service@enginekitor.com. We will cancel the order and issue a full refund.
Q4: Is my personal information secure?
A4: Yes. Enginekitor uses encryption and strict security measures to protect your information, both online and offline.
Q5: I entered the wrong address. What should I do?
A5: If a parcel is returned due to an incorrect address, we will contact you to confirm an updated address and arrange reshipment.
↩️ Returns & Refunds
Q1: What items are eligible for return?
A1: We accept returns or exchanges within 30 days of delivery. Items must be unused, unwashed, and in original condition.
Q2: How do I return a product?
A2: Please contact our service team at service@enginekitor.com with your order number. We will confirm eligibility and provide the return instructions.
Q3: What is your refund policy?
A3: Refunds are processed within 1–5 business days after we confirm the cancellation or receive the returned item.
Q4: How will my refund be issued?
A4: Refunds are issued back to the original payment method used for the order.
⚙️ Product & Technical
Q1: Are these real working engine models?
A1: Yes. Our kits are Working Engine Model Kits designed to replicate real mechanical structures, including combustion, turbofan, steam, and Stirling engines.
Q2: Do the models require assembly?
A2: Most engine kits require manual assembly and include detailed instructions or video tutorials. They are ideal for DIY builders, engineering enthusiasts, and STEM learners.
Q3: Are tools included?
A3: Many kits include basic tools. Some advanced models may require extra tools, which will be clearly listed on the product page.
Q4: Can these engines actually run?
A4: Yes, many models are fully operational and can run when assembled correctly. Please check the product description to see whether a kit is running or display-only.
Q5: Do you offer technical support?
A5: Yes. If you encounter any issues during assembly or operation, please contact service@enginekitor.com and our technical team will assist you.
